Returns Processing

Workflow Template

Returns Processing

This workflow template illustrates the processing of returns from customers. Purchase and immediately download this process map template in PDF, PowerPoint (PPT) and Visio (VSD) formats. You can customize it to fit your own organization, or simply use its content to better understand the Returns Processing workflow.

Related KPIs : Customer Order Refund Rate, Cycle Time: Product Return, Unit Cost: Customer Return

What is Returns Processing?

Returns Processing focuses on processing returns from customers. When customers ship returned goods and paperwork back to the Warehouse, Quality Control usually performs quality checking on the products (quality checks match customer claim titles and quantities with the Warehouse receipt while also checking to see if anything is damaged, etc.) before credit for the returned item is approved or denied and the returned item is re-shelved (if necessary). If the customer calls inquiring why they did not receive credit for the returned item, the Customer Service Representative should perform an investigation (determine if all items were returned successfully, if the Warehouse made a mistake, etc.) and any necessary charge back information processing and paperwork.

Download a Sample Returns Processing

Frequently Asked Questions

Q: How do you create your Workflow Templates?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years analyzing operations at hundreds of leading companies worldwide, documenting thousands of business processes at precise levels of detail. We’ve anonymized this data—drawn from millions of dollars’ worth of consulting assignments—and have made it available to you in easy-to-use templates at affordable OpsDog prices.

Q: What can a Workflow Template do for me?

A: Boost productivity, efficiency, and service levels! Broken business processes—marked by manual workarounds, downtime, and errors—are all too common. Many businesses write off this waste as “the cost of doing business.” But you know better than that! Simply select the OpsDog Workflow Template that best fits your situation, tweak it to your liking, and then use it to train employees, identify process improvements, inform an IT project, or re-design a workflow. That’s a lot of power in your hands, cheap!

Q: What’s in the box when I buy one?

A: Three handy versions, all in one zipped file. It’s yours to download immediately upon purchase, and includes your chosen Workflow Template in PDF format, plus Microsoft PowerPoint (which you can edit), and Visio (which you can also edit).

Q: Your download-able templates look great. But I need something custom. Can you help?

A: Heck yes. Our analysts would be happy to provide you with a more detailed Workflow Template than what we offer for instant download. We can also develop an entirely new, customized Workflow Template to fit your business; we specialize in this stuff and would love to help you! Simply email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

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