Percentage of Member ID Card Renewals Received On-Time
This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Percentage of Member ID Card Renewals Received On-Time. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is Percentage of Member ID Card Renewals Received On-Time?
The number of renewed ID cards for existing health plan members that were received on or before the effective date divided by the total number of renewed ID cards sent over the same period of time, as a percentage.
Why should Percentage of Member ID Card Renewals Received On-Time be measured?
Percentage of Member ID Card Renewals Received On-Time measures the number of renewed ID cards for existing health plan members that were received on or before the effective date in relation to the total number of renewed ID cards sent over the same period of time. A relatively low value for this metric is typically related to a few common factors, including highly manual member ID card renewal processes (i.e., manual ID card renewal application submissions, data entries, etc.), inefficient call script and customer communication policies (especially concerning on-time communications), poor customer contact tracking and management (i.e., tracking of customer communications and contact information), inefficient distribution practices, and sub-par member services employee training and performance. Each of these factors can lead to increased error rates (i.e., renewed ID cards being sent to the wrong address, etc.), longer cycle times and increased customer dissatisfaction which can vastly increase operating expenses and customer attrition rates.
Download a Sample Percentage of Member ID Card Renewals Received On-Time
Frequently Asked Questions
Q: How do you collect and validate your data?
A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.
Q: How much information will my Benchmarking Report contain?
A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.
Q: How often do you update your reports?
A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.
Q: Your download-able reports look great. But I need something custom. Can you help?
A: Heck yes. Our crack research teams just love custom assignments, and would be delighted to perform targeted research tailored to your specific requirements. Find out just how fast and affordable this is: Email us (firstname.lastname@example.org) or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.