KPI Benchmarks : Registered Financial Representatives per Trade Operations & Support Employee
- Benchmark Range
- Benchmark Average
- Benchmark Sample Size (n) 128
* Is High or Low Best: Higher is Better
Registered Financial Representatives per Trade Operations & Support Employee
Registered Financial Representatives per Trade Operations & Support Employee measures the number of financial representatives that each trade operations & support employee can assist. A lower than average value may be related to process inefficiencies, lack of automation and/or simple overstaffing within the Trade function. While a high value for this metric is preferred (i.e., each trade operations & support employee supports many financial representatives), this should also be balanced with the level of service being provided to the company's clients.
The number of registered financial representatives (captive or independent) divided by the total number of Trade Operations & Support employee working for the company over the same period of time.
KPI Best Practices
- Implement straight through processing to minimize manual intervention and errors during trade process
- Identify and track vital KPIs to gauge support employee productivity
- Audit back office trade processes to identify causes of errors and rework
KPI Calculation Instructions Registered Financial Representatives per Trade Operations & Support Employee?
Two values are used to calculate this KPI: (1) the total number of registered financial representatives working for the company, and (2) the total number of trade operations & support employees working for the company at the time of measurement. Include both captive and independent financial representatives in the numerator of this calculation. Registered financial representatives are licensed to sell securities (stocks, bonds, options, mutual funds, etc.) on behalf of the firm. Trade operations & support employees include any employees whose responsibilities include trade order execution, post-trade processing, trade settlement resolutions, client reporting, etc.
KPI Formula :
Number of Registered Financial Representatives / Number of Trade Operations & Support Employees