Revenue per Lockbox Account

Benchmarking Report

Revenue per Lockbox Account

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Revenue per Lockbox Account. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Revenue per Lockbox Account?

The total dollar amount of revenue generated by the bank through lockbox operations divided by the number of wholesale lockbox accounts managed by the bank at the same point in time.

Why should Revenue per Lockbox Account be measured?

Revenue per Lockbox Account measures the total dollar amount of revenue generated by the bank through lockbox operations in relation to the number of wholesale lockbox accounts managed by the bank at the same point in time. A relatively low value for this metric is typically related to a few common factors, including highly manual (i.e., error and rework prone) lockbox processes and procedures (e.g., manual documentation scanning and data entry, etc.), overstaffing, general inefficiencies within lockbox processes (e.g., untimely documentation scanning, inefficient backup processes concerning lockbox data, sub-par lockbox activity supervision, poor customer communications concerning which lockbox would be more efficient for the customer, etc.), and sub-par lockbox employee training and performance. Each of these factors can increase customer frustration and attrition rates.


Download a Sample Revenue per Lockbox Account

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