This document defines over 900 Shared Services Group KPIs, including metric definitions for Finance, Human Resources, Information Technology, Legal, Master Data Management and Procurement. These KPIs are further categorized into six major groups: cost, revenue, organizational, quality, service and volume/productivity. Purchase this document today to identify and begin measuring the right Shared Services metrics.
This reference-style document includes over 900 Shared Services KPI, or metric, definitions. The following common shared services functions are covered in this KPI Encyclopedia:
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A: They equip you to become a lean, mean, data-driven organization. Our KPI Encyclopedias clearly organize and define essential performance metrics for various functions and industries. When you select the right KPIs to track, you’ve taken the first step toward leveraging data with a real payoff.
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