This document defines over 900 Shared Services Group KPIs, including metric definitions for Finance, Human Resources, Information Technology, Legal, Master Data Management and Procurement. These KPIs are further categorized into six major groups: cost, revenue, organizational, quality, service and volume/productivity. Purchase this document today to identify and begin measuring the right Shared Services metrics.
This reference-style document includes over 900 Shared Services KPI, or metric, definitions. The following common shared services functions are covered in this KPI Encyclopedia:
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