Cost per Teller Transaction

Benchmarking Report

Cost per Teller Transaction

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Cost per Teller Transaction. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.

What is Cost per Teller Transaction?

The total bank teller-related cost of completing transactions divided by the number of transactions completed by bank tellers at retail branch locations over the same period of time.

Why should Cost per Teller Transaction be measured?

Cost per Teller Transaction measures the total bank teller-related cost of completing transactions in relation to the number of transactions completed by bank tellers at retail branch locations over the same period of time. A relatively high value for this metric is typically related to a few common factors, including highly manual (e.g., error and rework prone) teller transaction processes and procedures (e.g., manual data entry, documentation management, balance reporting, etc.), overstaffing, general inefficiencies in teller transaction procedures (e.g., inadequate customer validation processes, a lack of standardized call scripts, inadequate segregation of duties, poor management oversight, unfriendly customer interactions, etc.), and sub-par bank teller training and performance. While companies typically seek to streamline operations and employee positions to reduce expenses while completing teller transactions, great care should be taken when doing so as too many layoffs may reduce employee morale as well as the bank's ability to complete basic account transactions in a timely and efficient manner.

Download a Sample Cost per Teller Transaction

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

Q: Your download-able reports look great. But I need something custom. Can you help?

A: Heck yes. Our crack research teams just love custom assignments, and would be delighted to perform targeted research tailored to your specific requirements. Find out just how fast and affordable this is: Email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

Have a question? Call: 844-650-2888 Email: