Cost per Teller Transaction
This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Cost per Teller Transaction. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is Cost per Teller Transaction?
The total bank teller-related cost of completing transactions divided by the number of transactions completed by bank tellers at retail branch locations over the same period of time.
Why should Cost per Teller Transaction be measured?
Cost per Teller Transaction measures the total bank teller-related cost of completing transactions in relation to the number of transactions completed by bank tellers at retail branch locations over the same period of time. A relatively high value for this metric is typically related to a few common factors, including highly manual (e.g., error and rework prone) teller transaction processes and procedures (e.g., manual data entry, documentation management, balance reporting, etc.), overstaffing, general inefficiencies in teller transaction procedures (e.g., inadequate customer validation processes, a lack of standardized call scripts, inadequate segregation of duties, poor management oversight, unfriendly customer interactions, etc.), and sub-par bank teller training and performance. While companies typically seek to streamline operations and employee positions to reduce expenses while completing teller transactions, great care should be taken when doing so as too many layoffs may reduce employee morale as well as the bank's ability to complete basic account transactions in a timely and efficient manner.
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