Default Mortgage Loan Collections Process Workflow Template

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Overview: Default Mortgage Loan Collections Process Workflow Template

This workflow template illustrates the generation of past due borrower lists (including overdue balance amount, borrower contact information, etc.) and the subsequent borrower contact, loss mitigation (if the borrower is eligible) and payment collection tasks related to collecting on mortgage loans in default. Purchase and download this template in PDF and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better understand the Default Loan Collections business process.

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Process Details and FAQ: Default Mortgage Loan Collections

What is Default Mortgage Loan Collections?

The Default Mortgage Loan Collections process involves coordination between customers (i.e., borrowers) loan servicing staff and collections team members to collect overdue loan balances (typically 30 or more days past due). This process includes the generation of a list of borrowers who are carrying past due balances, the pass-off of this list to the collections team and subsequent tasks related to collecting the past due balance or adjusting the terms of the loan to assist the borrower with payment (loan modification, deferements, etc.).

Which KPIs, or metrics, are typically used to measure this process?

The following metrics are typically involved in the Default Mortgage Loan Collections process:

  • 1.90+ DPD Loans as a Percentage of Loans Serviced
  • 2.Amount Collected per Collections Employee
  • 3.Loss Mitigation Success Rate
  • 4.Mortgages in Collections per Loan Collector
  • 5.Unit Cost: Default Loan Servicing

Which employees and/or departments are involved in this process?

The following parties are typically involved in the Default Mortgage Loan Collections process:

  • Customers (Borrowers)
  • Mortgage Loan Servicing Staff
  • Collections Staff
  • Mortgage Loan Loss Mitigation Staff

What is the purpose of these workflow templates?

Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.

How are these workflow templates created?

These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.

How do I download a workflow template?

Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the workflow template in PDF and Visio formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.

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  • Workflow Template


    Default Mortgage Loan Collections

    - Instantly download files
    - Includes PDF, VSD file formats
    - Customize the Visio version
    - Workflows mapped in BPMN 2.0


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