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This workflow template illustrates the management of both planned and unplanned energy outages, including communications with utilities customers, outage research and outage resolution. Download this template in PDF, Visio (VSD) and PowerPoint (PPT) formats. You can customize it to fit your own organization, or simply use it to better understand Power Outage Management & Resolution processes.Download a Free Sample of this Workflow Template
What is the Power Outage Management & Resolution process?
The Power Outage Management & Resolution process involves customer communications and field activities related to both planned and unplanned power outages for utility companies. For planned outages, customer service/call center team members are notified by other utilities company employees that an outage has been planned. Customer service staff members then work to develop a communication strategy to notify affected customers that there will be an outage and educate them on the details of the planned outage (e.g., reason, duration, etc.). For unplanned outages, customer service team members field calls from customers regarding the outage. If the outage is not already being addressed, other individuals within the company must be contacted to research and provide details on the outage so that the customer service team can provide customers with accurate information as to why their power is out, when it will be restored, etc.
Which KPIs, or metrics, are typically used to measure this process?
The following metrics may be used to measure the Power Outage Management & Resolution process:
Which employees and/or departments are involved in this process?
The following parties are typically involved in the Power Outage Management & Resolution process:
What is the purpose of these workflow templates?
Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.
How are these workflow templates created?
These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.
How do I download a workflow template?
Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the workflow template in PDF, PowerPoint (PPT) and Visio (VSD) formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.