Amount Collected per Account

Amount Collected per Account

KPI Details

Amount Collected per Account measures the total dollar amount collected by the Collections function in relation to the number of accounts managed by the Collections function over the same period of time. Low values for this metric can be indicative of inefficient call scripts and call handling policies, poor customer contact tracking and management (i.e., tracking of customer communications and contact information), an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), and sub-par collections employee training and performance. Excessively low values for this metric can expose the company to financial risks (e.g., fines, legal actions, bankruptcy, etc.) by preventing on-time payment of liabilities.

KPI Definition

The total dollar amount collected by the Collections function divided by the number of accounts managed by the Collections function over the same period of time. Include accounts at all stages of collections (i.e., early to late stage).

KPI Calculation Instructions Amount Collected per Account?

Two numbers are used to calculate this KPI: (1) the total dollar amount collected by the Collections function, and (2) the number of accounts managed by the Collections function over the same period of time. Include accounts at all stages of collections (i.e., early to late stage) in this calculation. Early stage accounts in collections are considered to be accounts that are 30 - 90 days overdue. Late stage accounts in collections are considered to be accounts that are 120+ days overdue.

KPI Formula :

Total Dollar Amount Collected / Total Number of Accounts in Collections