KPI Benchmarks : Closed Claims per Adjuster (Auto)
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Closed Claims per Adjuster (Auto)
Closed Claims per Adjuster measures the productivity and caseload of claims adjusters within the company. A low value for this KPI may indicate inadequate training protocols for adjusters, an overstaffing of claims adjusters or poorly documented best practices for claims closing. A low value for this KPI can adversely affect customer satisfaction and company reputation, and likely suggests that the company’s claims closing costs are higher than they should be.
The total number of claims closed divided by the average number of adjusters working for the company over the same period of time.
KPI Calculation Instructions Closed Claims per Adjuster (Auto)?
KPI Formula :
Claim Settlement Cycle Time (P&C)
The average amount of time (measured in calendar days) required to settle a property and casualty (P&C) insurance claim, from the time the claim is reported (i.e., first notice of loss, or F...
KPI Type : Service
Formula : (Sum of P&C Claims Settlement Cycle Times) / Total Number of P&C Claims Settled
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