Closed Claims per Adjuster (Auto)
This PDF report includes benchmarking data (in a visual, chart-based format), a comprehensive KPI definition, characteristics of high performers and technical details on measuring Closed Claims per Adjuster (Auto). Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is Closed Claims per Adjuster (Auto)?
The total number of claims closed divided by the average number of adjusters working for the company over the same period of time.
Why should Closed Claims per Adjuster (Auto) be measured?
Closed Claims per Adjuster measures the productivity and caseload of claims adjusters within the company. A low value for this KPI may indicate inadequate training protocols for adjusters, an overstaffing of claims adjusters or poorly documented best practices for claims closing. A low value for this KPI can adversely affect customer satisfaction and company reputation, and likely suggests that the company’s claims closing costs are higher than they should be.
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