Credit Card Collections

Workflow Template

Credit Card Collections

This workflow template illustrates the collection of outstanding credit card balances from individual customers (incoming and outgoing call processes). Purchase and download this template in PDF, Visio and PowerPoint formats, and customize it to fit your organization, or use it to better understand the Credit Card Collections process.

Related KPIs : Percentage of Inbound Promises to Pay Kept, Average Handle Time (AHT), Percentage of Right Party Contacts

What is Credit Card Collections?

Credit card collections is a process that involves the collection of outstanding credit card balances from individual customers (incoming and outgoing call processes). This process includes account verification (customer name, social security number, account information, etc.), payment (partial or full) and promise to pay acceptance (if customer cannot pay at the time of the call). Debt collectors must provide the customers they contact with a recitation of what is known as the "mini-Miranda rights" (an explanation that the call or contact is from a debt collector, that they are calling to collect a debt and that any information obtained during the contact will be used to collect the debt).

Download a Sample Credit Card Collections

Frequently Asked Questions

Q: How do you create your Workflow Templates?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years analyzing operations at hundreds of leading companies worldwide, documenting thousands of business processes at precise levels of detail. We’ve anonymized this data—drawn from millions of dollars’ worth of consulting assignments—and have made it available to you in easy-to-use templates at affordable OpsDog prices.

Q: What can a Workflow Template do for me?

A: Boost productivity, efficiency, and service levels! Broken business processes—marked by manual workarounds, downtime, and errors—are all too common. Many businesses write off this waste as “the cost of doing business.” But you know better than that! Simply select the OpsDog Workflow Template that best fits your situation, tweak it to your liking, and then use it to train employees, identify process improvements, inform an IT project, or re-design a workflow. That’s a lot of power in your hands, cheap!

Q: What’s in the box when I buy one?

A: Three handy versions, all in one zipped file. It’s yours to download immediately upon purchase, and includes your chosen Workflow Template in PDF format, plus Microsoft PowerPoint (which you can edit), and Visio (which you can also edit).

Q: Your download-able templates look great. But I need something custom. Can you help?

A: Heck yes. Our analysts would be happy to provide you with a more detailed Workflow Template than what we offer for instant download. We can also develop an entirely new, customized Workflow Template to fit your business; we specialize in this stuff and would love to help you! Simply email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

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