Collections Expense per Collections Employee

Benchmarking Report

Collections Expense per Collections Employee

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Collections Expense per Collections Employee. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Collections Expense per Collections Employee?

The total expense incurred by the Collections function divided by the average number of employees working in Collections (includes administrative and support employees as well as collections agents and managers) over the same period of time. Total operating expense includes labor (wages, salaries, commissions, benefits), overhead (occupancy, utilities supplies, advertising, legal fees, travel costs, etc.) and technology costs.

Why should Collections Expense per Collections Employee be measured?

Collections Expense per Collections Employee measures the total expense incurred by the Collections function in relation to the average number of employees working in Collections (includes administrative and support employees as well as collections agents and managers) over the same period of time. Relatively high values for this metric can be indicative of highly manual collection processes (i.e., manual delivery of late payment notifications, etc.), inefficient call scripts and call handling policies, an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), and sub-par collections employee training and performance. Each of these factors can, furthermore, lead to increased error rates, longer cycle times and higher charge-off rates which can increase labor costs to unmanageable amounts.


Download a Sample Collections Expense per Collections Employee

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