Collections Liquidation Rate

Benchmarking Report

Collections Liquidation Rate

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Collections Liquidation Rate. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Collections Liquidation Rate?

The dollar amount successfully collected by the Collections function divided by the total dollar value (i.e., the sum of account balances of new accounts in Collections) of new accounts in Collections (new business) over the same period of time, as a percentage.

Why should Collections Liquidation Rate be measured?

Collections Liquidation Rate measures the dollar amount successfully collected by the Collections function in relation to the total dollar value (i.e., the sum of account balances of new accounts in Collections) of new accounts in Collections (new business) over the same period of time. A relatively low value for this metric is typically related to a few common factors: highly manual collection processes (i.e., manual delivery of late payment notifications, etc.), inefficient call scripts and call handling policies, poor customer contact tracking and management (i.e., tracking of customer communications and contact information), an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), and sub-par collections employee training and performance. Each of these factors can lead to increased error rates, longer cycle times and higher charge-off rates which can vastly diminish the company's ability to obtain the amount of money owed to them.


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