Collections Revenue per Account
This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Collections Revenue per Account. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is Collections Revenue per Account?
The total revenue generated (amount collected minus amount paid back to original creditor) by the Collections function divided by the number of delinquent accounts managed over the same period of time.
Why should Collections Revenue per Account be measured?
Collections Revenue per Account measures the total revenue generated (amount collected minus amount paid back to original creditor) by the Collections function in relation to the number of delinquent accounts managed over the same period of time. A relatively low value for this metric can be indicative of inefficient call scripts and call handling policies, inadequate contracts with the original creditor, poor customer contract tracking and management (i.e., tracking of customer communications and contact information), an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), and sub-par collections employee training and performance. While companies typically look to streamline their processes to improve their collections practices, renegotiating creditor contracts and purchasing debt at reasonable rates are also important.
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