Commercial Loans Outstanding ($) per Loan Servicing Employee

Benchmarking Report

Commercial Loans Outstanding ($) per Loan Servicing Employee

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Commercial Loans Outstanding ($) per Loan Servicing Employee. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Commercial Loans Outstanding ($) per Loan Servicing Employee?

The total dollar amount of unpaid, interest-bearing commercial loan balances managed by the company divided by the number of loan servicing employees working for the bank. Loan servicing employees include all employees working with customers regarding loans, including call centers, escrow management, collateral management, investor relations, etc.

Why should Commercial Loans Outstanding ($) per Loan Servicing Employee be measured?

Commercial Loans Outstanding ($) per Loan Servicing Employee measures the total value of all unpaid, interest-bearing commercial loan balances in relation to all loan servicing employees working for the bank. Higher values of this metric are preferred and illustrate high performance of the commercial loan servicing organization, and can illustrate the strong profitability and financial health of an institution (looking at this metric in conjunction with quality of outstanding loans). Relatively low values for this metric are typically related to a few common factors, including overstaffing, lengthened cycle times due to inefficient processing; high amounts of process touch points (typically due to application errors, missing documentation and incomplete applications); a high number of tasks that add little/no value to commercial loan processing, and sub-par commercial loan servicing employee training and performance.


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