KPI Benchmarks : Deposit Accounts per Employee
- Benchmark Range
- Benchmark Average
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Download a Sample Deposit Accounts per Employee
KPI Details : Deposit Accounts per Employee
Deposit Accounts per Employee measures the total number of deposit accounts managed by the bank divided by the number of company-wide employees working for the bank at the same point in time. A relatively low value for this metric is typically related to a few common factors, including untargeted marketing and advertising campaigns concerning the bank’s service and product offerings, disinterest by potential customers to deposit their money in certain banks or bank branches, general inefficiencies in deposit account management processes (e.g., lack of clear instructions to customers on what is needed to open a deposit account, an overabundance of customer contacts due to incorrect or missing information/documentation, untimely deposit account statement generations, etc.), and sub-par retail branch banking employee training and performance. Each of these factors can not only frustrate the bank’s current deposit account owners and increase customer attrition, but such factors can also dissuade potential customers from opening one or more deposit accounts with the bank or bank branch.
KPI Best Practices : Deposit Accounts per Employee
KPI Calculation Instructions Deposit Accounts per Employee?
KPI Formula :
Teller Transaction Cycle Time
The average amount of time, measured in seconds, required for a customer to complete a transaction with a branch teller, from the time the transaction begins until the transaction is complet...
KPI Type : Service
Formula : Amount of Time Spent Performing Teller Transactions / Number of Teller Transactions Completed
KPI Benchmark Range : 47-83
Transactions Processed per Teller
The number of transactions processed by all branch tellers divided by the average number of tellers working within the retail branch(es) over the same period of time. Common transactions car...
KPI Type : Productivity
Formula : Number of Transactions Processed / ((Number of Tellers at Start of Measurement Period + Number of Tellers at End of Measurement Period)/ 2)
KPI Benchmark Range : 13.1 - 23.4