Transactions Processed per Teller

Benchmarking Report

Transactions Processed per Teller

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Transactions Processed per Teller. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Transactions Processed per Teller?

The number of transactions processed by all branch tellers divided by the average number of tellers working within the retail branch(es) over the same period of time. Common transactions carried out by tellers include deposits, withdrawals, wire transfers and money orders.

Why should Transactions Processed per Teller be measured?

Transactions Processed per Teller measures the productivity and efficiency of teller transaction processing methods within a group of retail branches, a single retail branch, a group of tellers, or an individual teller. Branches or teller staff that exhibit relatively high or low productivity (i.e., significantly more/less transactions processed than other internal or external peers) are candidates for further assessment and/or root cause analysis. Low teller or branch productivity may be related to non-standard or inefficient transaction processes, lack of proper training and job aids, or overstaffing within retail branch locations. In conjunction with teller transaction cycle times and basic time studies, this metric is useful in modeling capacity within the retail network.


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