Expense per New Collections Account

Benchmarking Report

Expense per New Collections Account

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Expense per New Collections Account. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Expense per New Collections Account?

The total expense incurred by the Collections function divided by the number of new accounts in Collections over the same period of time. Total operating expense includes labor (wages, salaries, commissions, benefits), overhead (occupancy, utilities, supplies, advertising, legal fees, travel costs, etc.) and technology costs.

Why should Expense per New Collections Account be measured?

Expense per New Collections Account measures the total expense incurred by the Collections function in relation to the number of new accounts in Collections over the same period of time. A relatively high value for this metric can be related to a number of factors, including highly manual collection processes (i.e., manual delivery of late payment notifications, etc.), inefficient call scripts and call handling policies, an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), and sub-par collections employee training and performance. Each of these factors can, furthermore, lead to increased error rates, longer cycle times and higher charge-off rates.


Download a Sample Expense per New Collections Account

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