Call Center Forecasting, Scheduling & Reporting
This workflow template illustrates the forecasting and reporting of call volumes and subsequent scheduling of Call Center staff based on projected call volumes. Purchase and download this template in PDF, Visio and PowerPoint formats, and customize it to fit your organization, or use it to better understand Call Center Forecasting, Scheduling & Reporting.
Related KPIs : Call Center Shrink Rate, Schedule Adherence, Call Center Headcount Ratio
What is Call Center Forecasting, Scheduling & Reporting?
The Call Center Forecasting, Scheduling & Reporting process records call volumes and gathers employee-related data (this concerns productivity, headcount, scheduling, etc.) so as to predict future workload and ensure that the right number of employees are in the right place to handle it (i.e., if a large number of calls is predicted to be received on the afternoon of a particular day, more employees will be scheduled to work that afternoon on that particular day). This process includes data collection and entry, call volume forecasting, service level adjustments and employee scheduling.
Download a Sample Call Center Forecasting, Scheduling & Reporting
Frequently Asked Questions
Q: How do you create your Workflow Templates?
A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years analyzing operations at hundreds of leading companies worldwide, documenting thousands of business processes at precise levels of detail. We’ve anonymized this data—drawn from millions of dollars’ worth of consulting assignments—and have made it available to you in easy-to-use templates at affordable OpsDog prices.
Q: What can a Workflow Template do for me?
A: Boost productivity, efficiency, and service levels! Broken business processes—marked by manual workarounds, downtime, and errors—are all too common. Many businesses write off this waste as “the cost of doing business.” But you know better than that! Simply select the OpsDog Workflow Template that best fits your situation, tweak it to your liking, and then use it to train employees, identify process improvements, inform an IT project, or re-design a workflow. That’s a lot of power in your hands, cheap!
Q: What’s in the box when I buy one?
A: Three handy versions, all in one zipped file. It’s yours to download immediately upon purchase, and includes your chosen Workflow Template in PDF format, plus Microsoft PowerPoint (which you can edit), and Visio (which you can also edit).
Q: Your download-able templates look great. But I need something custom. Can you help?
A: Heck yes. Our analysts would be happy to provide you with a more detailed Workflow Template than what we offer for instant download. We can also develop an entirely new, customized Workflow Template to fit your business; we specialize in this stuff and would love to help you! Simply email us (email@example.com) or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.