Health Plan Members per Employee

Benchmarking Report

Health Plan Members per Employee

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Health Plan Members per Employee. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.

What is Health Plan Members per Employee?

The total number of health plan members, or policyholders, covered by the health insurance provider divided by the total number of employees working for the insurer (company-wide) at the same point in time.

Why should Health Plan Members per Employee be measured?

Health Plan Members per Employee measures the number of policyholders, or members, managed per health insurance company employee. This metric is an approximate measures of staffing levels within any health insurance company. A relatively low (as compared to industry averages, or previously demonstrated levels) number of health plan members per employee suggests that the company may be overstaffed, or not operating efficiently. Areas within health insurance companies that typically hold the most potential for improvement and capacity reduction/re-allocation include claims processing, member services (particularly, the call center) and underwriting. Alternatively, improving marketing, sales and customer service effectiveness (i.e., attracting, converting and retaining more customers) can increase the number of health plan members, which will also lead to a higher number of members per employee.

Download a Sample Health Plan Members per Employee

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

Q: Your download-able reports look great. But I need something custom. Can you help?

A: Heck yes. Our crack research teams just love custom assignments, and would be delighted to perform targeted research tailored to your specific requirements. Find out just how fast and affordable this is: Email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

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