IT Expense as a Percentage of Total Revenue

Benchmarking Report

IT Expense as a Percentage of Total Revenue

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring IT Expense as a Percentage of Total Revenue. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.

What is IT Expense as a Percentage of Total Revenue?

Total expense incurred by the IT Department divided by the total revenue earned by the company over the same time period, as a percentage.

Why should IT Expense as a Percentage of Total Revenue be measured?

IT Expense as a Percentage of Total Revenue measures the IT investment that is utilized by the company to generate its stated revenue. A relatively high value for this KPI can indicate that the company has not utilized practical IT outsourcing strategies, costs may be related to poor user support quality (leading to rework), redundant or low-value work, overstaffing and/or general inefficiencies within the IT function, etc. While a low value is typically best for this KPI, some companies or industries (e.g., Financial Services, Broadcast Media, etc.) strategically invest a large amount of money in IT to support their normal operations and maximize customer experience.

Download a Sample IT Expense as a Percentage of Total Revenue

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

Q: Your download-able reports look great. But I need something custom. Can you help?

A: Heck yes. Our crack research teams just love custom assignments, and would be delighted to perform targeted research tailored to your specific requirements. Find out just how fast and affordable this is: Email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

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