IT Expense per Employee
This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring IT Expense per Employee. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is IT Expense per Employee?
The expense incurred by the IT function divided by the average number of employees over the same period of time.
Why should IT Expense per Employee be measured?
IT Expense per Employee measures the average IT related expense that is incurred by each user of the company's IT services. Excessive IT costs can be a sign of slow cycle times, high rework rates or poor employee performance. A high value can also indicate inefficient IT service operations, poor cost efficiency practices related to IT procurement or general overstaffing within the IT Department. Although a low value is typically best for this KPI, companies with a greater level of IT spending per employee may view IT as a strategic investment to improve business performance and productivity. High performers of this KPI usually exhibit the following characteristics: minimal IT user support, strategic IT outsourcing strategy, regular re-negotiations of contracts for telecom service providers to reduce networking costs, etc.
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