IT Staffing Ratio

Benchmarking Report

IT Staffing Ratio

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring IT Staffing Ratio. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is IT Staffing Ratio?

The number of company-wide employees divided by the total number of IT employees working for the company at the same point in time. IT Department employees are typically responsible for user support, network administration, application management & development, business intelligence, systems architecture and IT security.

Why should IT Staffing Ratio be measured?

IT Staffing Ratio measures the number of company-wide employees supported by each individual IT Department employee. This metric speaks to the overall staffing level of the IT function relative to the total number of employees working for the company. A lower than average value may be related to process inefficiencies, lack of automation and/or simple overstaffing within the IT function. While a high value for this metric is preferred (i.e., each IT employee supports many company-wide staff members), this should also be balanced with the level of service being provided to the employees of the company, as well as the effectiveness of user support, network administration, application management, etc. Although IT is a considered cost center, or overhead function, (i.e., a non-revenue generating function), a lack of responsive, high-quality IT support can reduce productivity within other functions throughout the company.


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Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

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A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

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