Mean Time To Repair

Benchmarking Report

Mean Time To Repair

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Mean Time To Repair. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.

What is Mean Time To Repair?

The average amount of time (measured in hours) required to repair a system or application to full functionality following a failure (i.e., a service interruption), measured from the time that the failure occurs until when the repair is completed and rolled out to all required locations (servers, devices, workstations, etc.).

Why should Mean Time To Repair be measured?

Mean Time to Repair measures the IT function's ability to respond to and resolve a system or application failure, or service interruption, and ensure that the resolution is rolled out to all required workstations, devices, servers, etc. A large value for this metric may indicate that the IT function's response procedures are lacking and/or that systems are not built in such a way that facilitates speedy debugging and recovery. A high value for Mean Time to Repair can also have a substantial effect on everyday business operations (e.g., accessing important company data or customer records), which can harm the company's relationship with its customers.

Download a Sample Mean Time To Repair

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

Q: Your download-able reports look great. But I need something custom. Can you help?

A: Heck yes. Our crack research teams just love custom assignments, and would be delighted to perform targeted research tailored to your specific requirements. Find out just how fast and affordable this is: Email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

Have a question? Call: 844-650-2888 Email: