Mortgage Applications per Underwriter
This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Mortgage Applications per Underwriter. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is Mortgage Applications per Underwriter?
The total number of mortgage loan applications submitted by potential borrowers through all channels (e.g., phone, branch, web, etc.) over a certain period of time divided by the average number mortgage loan underwriting employees working for the company over the same period of time.
Why should Mortgage Applications per Underwriter be measured?
Mortgage Applications per Underwriter measures the overall productivity of the mortgage underwriting function, as well as methods in place to improve loan package data quality and reduce the volume of low quality loans originated by the organization. Relatively low underwriting productivity (i.e., each underwriter reviews a lower than average number of applications) can be attributed to several factors: missing borrower information or data, under-developed (or non-existent) loan auto-decision capabilities and lack of application data quality standards can all extend underwriting touch times. Each of these factors increase the amount of time (and cost) required to underwrite a single loan, and also negatively impact customer service levels. It should also be noted that high-dollar loans may take longer to underwrite than others.
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