Select an Industry

Consumer Finance Benchmarking Report

Benchmarking Report Bundle

image
image
image
image
image
image

Consumer Finance Benchmarking Report

Benchmarking Report Bundle

Which metrics, or KPIs, are included in this report?

This 64-page benchmarking report includes benchmarking data for 28 consumer finance KPIs including Mortgage Closing Cycle Time, Mortgage Loans Serviced per Mortgage Loan Servicing Employee and more. Each KPI in this report includes a chart outlining high-to-low performer data, a detailed KPI definition, calculation instructions and a summary of high-performing company attributes. Stop operating in the dark - benchmarking is a major step in identifying potential improvements within consumer finance operations. This report will give you a head start that you can't find anywhere else.

  • Abandonment Rate
  • Average Handle Time
  • Average Hold Time
  • Average Speed of Answer
  • Call Center Forecast Accuracy
  • Collections Connect Rate
  • Collections Expense per Collections Employee
  • Consumer Loan Applications per Processing Employee
  • Consumer Loans Closed per Consumer Lending Employee
  • Consumer Loans Serviced per Servicing Employee
  • First Call Resolution Rate
  • Mortgage Application Approval Rate
  • Mortgage Applications per Processor
  • Mortgage Applications per Underwriter
  • Mortgage Closing Cycle Time
  • Mortgage Loans Serviced per Mortgage Loan Servicing Employee
  • Mortgage Production per Loan Officer
  • Mortgage Pull-Through Rate
  • Mortgages Closed per Closer
  • Mortgages Closed per Loan Officer
  • Mortgages Closed per Secondary Employee
  • Origination Revenue per Mortgage
  • Percentage of Inbound Promises to Pay Kept
  • Percentage of Mortgage Loans Abandoned by Borrower
  • Percentage of Outbound Calls Resulting in Promise to Pay
  • Production Labor Cost per Mortgage Originated
  • Unit Cost: Mortgage Loan Origination
  • Unit Cost: Mortgage Loan Servicing
Click to See More
Click to See less

Frequently Asked Questions

  • Q: How do you collect and validate your data? +
  • Q: How much information will my Benchmarking Report contain? +
  • Q: How often do you update your reports? +
  • Q: Your download-able reports look great. But I need something custom. Can you help? +
FAQs Share
no data

Related Products

KPI's & Data

Consumer Finance KPI Encyclopedia

This document defines over 350 Consumer Finance Industry KPIs, including metric definitions for Credit Operations, Loan Operations, Credit Cards and more. These KPIs are further categorized...

Type : KPI Encyclopedia

Org Charts

Consumer Finance Organization Chart Template

This org chart template outlines the structure of a typical Consumer Finance Company, including Credit Operations, Loan Operations, Credit Cards and more. Purchase includes PDF, Visio (VSD)...

Type : Org Chart Template

Best Practices

Consumer Finance Best Practices Guide

This guide details 25 high value best practices for Consumer Finance operations organized by function, including Credit Cards, Mortgage Lending, Merchant Services, and more. Use this documen...

Type : Best Practices Guide

Workflows

Consumer Lending (General)

This workflow template illustrates the origination, approval, setup and verification of consumer loans. Purchase and download this template in PDF, Visio (VSD) and PowerPoint (PPT) formats....

Type : Workflow Template

Process Participants : Consumer Loan Officer, Customer, Platform Employee, Underwriter
Contact OpsDog

Let us take your KPIs & business intelligence efforts to the top.

Contact us now to discuss a BI engagement with OpsDog.
Contact OpsDog

Share

Share this Ops Dog Product on: