Percentage of Utilities Customer Complaints Resolved Within 50 Days

Benchmarking Report

Percentage of Utilities Customer Complaints Resolved Within 50 Days

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Percentage of Utilities Customer Complaints Resolved Within 50 Days. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Percentage of Utilities Customer Complaints Resolved Within 50 Days?

The number of utilities customer complaints resolved in 50 business days or less divided by the total number of customer complaints resolved over the same period of time, as a percentage.

Why should Percentage of Utilities Customer Complaints Resolved Within 50 Days be measured?

Percentage of Utilities Customer Complaints Resolved Within 50 Days measures the quality of service provided by the Utilities company and the efficiency of complaint resolution practices. A relatively low value for this metric is typically related to a few common factors, including poor employee performance, inadequate staffing and poor customer complaint resolution practices. Such poor customer service can lead to sub-par customer satisfaction, increased customer disputes (this can include litigation actions) and an increase in the number of customer complaints placed in the backlog.


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