Profit per Account in Collections

Benchmarking Report

Profit per Account in Collections

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Profit per Account in Collections. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Profit per Account in Collections?

Gross profit (total revenue minus total operating expenses) earned by the Collections function, or agency, divided by the number of delinquent accounts managed over the same period of time.

Why should Profit per Account in Collections be measured?

Profit per Account in Collections measures the gross profit (total revenue minus total operating expenses) earned by the Collections function, or agency, in relation to the number of delinquent accounts managed over the same period of time. Relatively low values for this metric can be indicative of highly manual collection processes (i.e., manual delivery of late payment notifications, etc.), inefficient call scripts and call handling policies, poor customer contact tracking and management (i.e., tracking of customer communications and contact information), an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), and sub-par collections employee training and performance. Each of these factors can lead to increased error rates, longer cycle times and higher charge-off rates which can vastly increase operating expenses and diminish the company's ability to obtain the amount of money owed to them.


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