T&E Payment Error Rate

Benchmarking Report

T&E Payment Error Rate

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring T&E Payment Error Rate. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is T&E Payment Error Rate?

The number of travel and entertainment (T&E) reimbursement payments that contain an error (not paid, incorrect amount, applied to wrong employee, not processed on-time, etc.) divided by the total number of T&E reimbursement payments processed over the same period of time, as a percentage.

Why should T&E Payment Error Rate be measured?

T&E Payment Error Rate measures the percentage of travel and entertainment (T&E) payments made to employees that must be reversed, or re-issued to correct an error with the initial payment. A high rate of inaccurate payments can be traced to some common root causes: overcomplicated employee voucher templates or submission methods, unclear T&E expense policies and procedures, and a lack of attention to detail among T&E expense processing employees are typically the main culprits. Inaccurate payments should be monitored to identify common issues and deal with repeat offenders (i.e., employees who consistently process payments with errors), as these inaccuracies negatively impact service levels, employee productivity and costs within internal expense management processes.


Download a Sample T&E Payment Error Rate

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