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This workflow template illustrates the reception of emergency requests from utilities customers and the subsequent dispatch of technicians to complete the work order. Typical 'emergency' utilities work orders include gas leaks or electricity outages at medical facilities. Download this template in PDF, Visio (VSD) and PowerPoint (PPT) formats. You can customize it to fit your own organization, or simply use it to better understand the Utilities Emergency Work Order process.Download a Free Sample of this Workflow Template
What is the Utilities Emergency Work Orders process?
The Utilities Emergency Work Orders process is designed to field, identify and quickly resolve emergencies for utilities customers. Common emergencies related to utilities services include gas leaks, water main breaks, electricity outages at medical facilities, etc. This process begins with a call from a customer to a utilities customer service center. If the issue is deemed to be an emergency, the work order is added to the system and a technician is immediately notified that an emergency work order has been added to their queue. The technician then drives to the site of the emergency to resolve the issue. In the case of a severe gas leak, the technician must wait for a gas leak crew to arrive on site before moving onto the next job.
Which KPIs, or metrics, are typically used to measure this process?
The following metrics may be used to measure the Utilities Emergency Work Orders process:
Which employees and/or departments are involved in this process?
The following parties are typically involved in the Utilities Emergency Work Orders process:
What is the purpose of these workflow templates?
Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.
How are these workflow templates created?
These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.
How do I download a workflow template?
Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the workflow template in PDF, PowerPoint (PPT) and Visio (VSD) formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.