Utilities Smart Meter Operations Process Workflow Template

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Overview: Utilities Smart Meter Operations Workflow Template

This workflow template illustrates the investigation and resolution of issues related to utilities smart meters, as well as the subsequent adjustments/improvements to utilities smart meter monitoring networks and applications. Purchase and download this template in PDF, PowerPoint (PPT) and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better understand Utilities Smart Meter Operations processes.

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Process Details and FAQ: Utilities Smart Meter Operations

What is the Utilities Smart Meter Operations process?

Utilities Smart Meter Operations refers to a set of connected processes designed to monitor, test and improve the overall health of utilities company smart meter networks. "Smart" meters are network-connected devices that measure energy consumption for utilities customers and allow utilities team members to monitor the incoming consumption data remotely (rather than having a field technician travel to the meter location and check it manually). Smart Meter Operations processes include the investigation and resolution of smart meter errors, the quarterly analysis of smart meter network performance, and adjustments to smart meter network configurations and applications.

Which KPIs, or metrics, are typically used to measure this process?

The following metrics may be used to measure Utilities Smart Meter Operations processes:

  • 1.Customer Service Employees per Meter
  • 2.IT Employees per Meter
  • 3.Smart Meter Failure Rate
  • 4.Smart Meter Network Availability

Which employees and/or departments are involved in this process?

The following parties are typically involved in the Utilities Smart Meter Operations process:

  • Customer Service/Call Center Staff
  • Information Technology (IT) Staff
  • Smart Meter Operations Team

What is the purpose of these workflow templates?

Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.

How are these workflow templates created?

These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.

How do I download a workflow template?

Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the workflow template in PDF, PowerPoint (PPT) and Visio (VSD) formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.

Questions?Call: 844-650-2888Email: info@opsdog.com
  • Workflow Template


    Utilities Smart Meter Operations

    - Instantly download files
    - Includes PDF, VSD, PPT file formats
    - Customize PowerPoint, Visio versions
    - Mapped in BPMN 2.0 format


    Call: 844-650-2888

    Email: info@opsdog.com

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