Average Collections Payment Size

Benchmarking Report

Average Collections Payment Size

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Average Collections Payment Size. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Average Collections Payment Size?

The dollar amount collected by the Collections function divided by the total number of collections made (i.e., the quantity of payments made) over the same period of time.

Why should Average Collections Payment Size be measured?

Average Collections Payment Size measures the dollar amount collected by the Collections function in relation to the total number of collections made (i.e., the quantity of payments made) over the same period of time. Low values for this metric can be indicative of inefficient call scripts and call handling policies, an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), and sub-par collections employee training and performance. Excessively low values for this metric can expose the company to financial risks (e.g., fines, legal actions, bankruptcy, etc.) by preventing on-time payment of liabilities.


Download a Sample Average Collections Payment Size

Frequently Asked Questions

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A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

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