Average New Collections Account Size

Benchmarking Report

Average New Collections Account Size

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Average New Collections Account Size. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Average New Collections Account Size?

The total dollar value (i.e., sum of account balances of new accounts in Collections) of new accounts in Collections (new business) divided by the total number of new accounts in Collections over the same period of time.

Why should Average New Collections Account Size be measured?

Average New Collections Account Size measures the dollar value (i.e., sum of account balances of new accounts in Collections) of new accounts in Collections (new business) in relation to the total number of new accounts in Collections over the same period of time. A low value for this metric can be indicative of inefficient call scripts and call handling policies, an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), poor customer contact tracking and management (i.e., tracking of customer communications and contact information), and sub-par collections employee training and performance. Excessively low values for this metric can expose the company to financial risks (e.g., fines, legal actions, bankruptcy, etc.) by preventing on-time payment of liabilities.


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