Private & Federal Collections

Workflow Template

Private & Federal Collections

Workflow Template

This workflow template illustrates the collection of debts from private and federal institutions. Purchase and download this template in PDF, Visio and PowerPoint formats, and customize it to fit your organization, or use it to better understand the Private & Federal Collections process.

Related KPIs : Percentage of Inbound Promises to Pay Kept, Average Handle Time (AHT), Percentage of Right Party Contacts

What is Private & Federal Collections?

The Private & Federal Collections process involves the collection of debts from private and federal institutions. This process includes debtor contact (by phone), account verification (customer name, social security number, account information, etc.), mini-Miranda rights recitation (an explanation that the call or contact is from a debt collector, that they are calling to collect a debt and that any information obtained during the contact will be used to collect the debt), collection attempts (payment plan and schedule discussion, investigation on reasons for delinquency, etc.) and payment processing (partial or full).

Download a Sample Private & Federal Collections

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