Collections Revenue as a Percentage of Total Amount Collected
This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Collections Revenue as a Percentage of Total Amount Collected. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is Collections Revenue as a Percentage of Total Amount Collected?
The dollar amount of revenue generated (amount collected minus any amount paid back to original creditor) divided by the total dollar amount collected by the collection agency over the same period of time, as a percentage.
Why should Collections Revenue as a Percentage of Total Amount Collected be measured?
Collections Revenue as a Percentage of Total Amount Collected measures the dollar amount of revenue generated (amount collected minus any amount paid back to original creditor) in relation to the total dollar amount collected by the collection agency over the same period of time. A relatively low value for this metric can be indicative of inefficient call scripts and call handling policies, inadequate contracts with the original creditor, poor customer contact tracking and management (i.e., tracking of customer communications and contact information), an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), and sub-par collections employee training and performance. While companies typically look to streamline their processes to improve their collections practices, renegotiating creditor contracts and purchasing debt at reasonable rates are also important.
Download a Sample Collections Revenue as a Percentage of Total Amount Collected
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