Collections Revenue per Collections Agent

Benchmarking Report

Collections Revenue per Collections Agent

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Collections Revenue per Collections Agent. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Collections Revenue per Collections Agent?

The total revenue generated (amount collected minus any amount paid back to original creditor) by the Collections function over a certain period of time divided by the number of collections agents working for the company.

Why should Collections Revenue per Collections Agent be measured?

Collections Revenue per Collections Agent measures the total revenue generated (amount collected minus any amount paid back to the original creditor) by the Collections function over a certain period of time in relation to the number of collections agents working for the company. A relatively low value for this metric can be indicative of inefficient call scripts and call handling policies, overstaffing of the Collections function, inadequate contracts with the original creditor, poor customer contract tracking and management (i.e., tracking of customer communications and contact information), an increase in payment disputes (can be due to product or service errors, customer dissatisfaction or undelivered products or services), and sub-par collections employee training and performance. While companies typically look to streamline their processes and reduce employee positions to improve their collections revenue, renegotiating creditor contracts, purchasing debt at reasonable rates and balancing employee retention (thus preventing a negative impact on employee morale) are also important.


Download a Sample Collections Revenue per Collections Agent

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