Contracted Fee Schedule Match Rate

Metric Details & Benchmarking Report Download

KPI Benchmarks : Contracted Fee Schedule Match Rate

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  • Benchmark Sample Size (n) 138

* Is High or Low Best: Higher is Better

Contracted Fee Schedule Match Rate

KPI Details

Contacted Fee Schedule Match Rate is a metric developed and monitored by the American Medical Association (AMA) to measure the percentage claims paid out by insurance payers that match the amount in the healthcare fee schedule that they publish for use by healthcare providers. These fee schedules are used to estimate how much patients will owe (i.e., patient responsibility amount), and how much insurance companies will pay out to healthcare providers, for various medical services. Various issues can arise when the actual and contracted fee amounts do not match: disputes between patients and healthcare providers, delinquent or hard-to-collect medical bills, administrative work/rework caused by over or under-payments, and disputes between healthcare providers and insurers are potential consequences of fee schedule mismatches.

KPI Definition

The number claim payments matching the insurer's contracted fee schedule (i.e., the medical service/procedure fee schedule published by the insurance payer) divided by the total number of claims payments made over the same period of time, as a percentage.

KPI Best Practices

  • Up-to-date systems for transfer of information between providers and payers
  • Minimal instances of manual data entry from healthcare providers
  • Ensure providers read contracts thoroughly before approval and send them a copy for their reference

KPI Calculation Instructions Contracted Fee Schedule Match Rate?

Two numbers are used to calculate this KPI: (1) the number of instances where the health insurance payer’s fee for medical services rendered by a healthcare provider matched the contracted fee schedule, and (2) the total number of medical claims filed with the health insurance payer over the same period of time. Any instance where the payer covered the total amount in the contracted medical services fee schedule (i.e., the fee schedule that was agreed upon by the contracted healthcare provider), or any amount over that, was covered by the insurance payer should be counted in the numerator for this calculation. The denominator should include each claim filed by healthcare providers (e.g., doctors, pharmacies, clinics, etc.) with the insurance payer(s) being examined during the measurement period.

KPI Formula :

(Number of Claims Payments Matching Fee Schedule / Total Number of Claims Payments) * 100

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