IT Security Incident Management

Workflow Template

IT Security Incident Management

This workflow template illustrates the identification, reporting and management of IT security-related incidents. Purchase and download this template in PDF and Visio (VSD) formats. Customize it to fit your organization, or use it to better understand the IT Security Incident Management process.

Related KPIs : Cycle Time: Security Incident Resolution, Number of IT Security Audits, Unit Cost: IT Security Incident

What is IT Security Incident Management?

IT Security Incident Management is a process that involves the identification, reporting and management of IT security-related incidents. This process includes automatic security alert monitoring, suspicious activity review of the account in question, security breach review (if a breach, did, in fact, occur) and security breach investigation, preparation and distribution of incident documentation and incident prioritization plan development. If a security breach did occur, determine the seriousness of the incident, attempt to resolve the problem and determine how to prevent similar occurrences in the future. Should the breach be physical (equipment is lost/stolen), ensure that the IT Security team is notified, check if the equipment has been found or returned, and either inspect the found device for potential information leaks or lock the user out of all company-related systems and performance a remote wipe.

Download a Sample IT Security Incident Management

Frequently Asked Questions

Q: How do you create your Workflow Templates?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years analyzing operations at hundreds of leading companies worldwide, documenting thousands of business processes at precise levels of detail. We’ve anonymized this data—drawn from millions of dollars’ worth of consulting assignments—and have made it available to you in easy-to-use templates at affordable OpsDog prices.

Q: What can a Workflow Template do for me?

A: Boost productivity, efficiency, and service levels! Broken business processes—marked by manual workarounds, downtime, and errors—are all too common. Many businesses write off this waste as “the cost of doing business.” But you know better than that! Simply select the OpsDog Workflow Template that best fits your situation, tweak it to your liking, and then use it to train employees, identify process improvements, inform an IT project, or re-design a workflow. That’s a lot of power in your hands, cheap!

Q: What’s in the box when I buy one?

A: Three handy versions, all in one zipped file. It’s yours to download immediately upon purchase, and includes your chosen Workflow Template in PDF format, plus Microsoft PowerPoint (which you can edit), and Visio (which you can also edit).

Q: Your download-able templates look great. But I need something custom. Can you help?

A: Heck yes. Our analysts would be happy to provide you with a more detailed Workflow Template than what we offer for instant download. We can also develop an entirely new, customized Workflow Template to fit your business; we specialize in this stuff and would love to help you! Simply email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

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