Percentage of Claims with Supplements (Auto)

Percentage of Claims with Supplements (Auto)

KPI Details

Percentage of Claims with Supplements measures the accuracy of the damage assessment of the insurance company’s adjusters. A low value for this KPI may suggest inadequate training protocols for adjusters, an absence of standardized checklists to go through during each damage assessment, or poor documentation of damage that has occurred. A low value for this KPI can adversely affect customer satisfaction and company reputation, as it requires additional effort from both customers and repair shop employees. In addition, supplemental payments typically require an adjuster to make another trip to assess the damage of the car, resulting in redundant work and unnecessary labor costs.

KPI Definition

The total number of paid insurance claims that require a supplement after initial inspection divided by the total number of claims paid over the same period of time, as a percentage.

KPI Calculation Instructions Percentage of Claims with Supplements (Auto)?

KPI Formula :