Percentage of Claims with Supplements (Auto)

Benchmarking Report

Percentage of Claims with Supplements (Auto)

This PDF report includes benchmarking data (in a visual, chart-based format), a comprehensive KPI definition, characteristics of high performers and technical details on measuring Percentage of Claims with Supplements (Auto). Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.

What is Percentage of Claims with Supplements (Auto)?

The total number of paid insurance claims that require a supplement after initial inspection divided by the total number of claims paid over the same period of time, as a percentage.

Why should Percentage of Claims with Supplements (Auto) be measured?

Percentage of Claims with Supplements measures the accuracy of the damage assessment of the insurance company’s adjusters. A low value for this KPI may suggest inadequate training protocols for adjusters, an absence of standardized checklists to go through during each damage assessment, or poor documentation of damage that has occurred. A low value for this KPI can adversely affect customer satisfaction and company reputation, as it requires additional effort from both customers and repair shop employees. In addition, supplemental payments typically require an adjuster to make another trip to assess the damage of the car, resulting in redundant work and unnecessary labor costs.

Download a Sample Percentage of Claims with Supplements (Auto)

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