Perfect Customer Order Rate

Benchmarking Report

Perfect Customer Order Rate

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Perfect Customer Order Rate. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.

What is Perfect Customer Order Rate?

A composite score calculated by multiplying average on-time delivery rate, complete shipment rate, undamaged shipment rate and correct documentation rate for a certain period of time or group of shipments, as a percentage.

Why should Perfect Customer Order Rate be measured?

Perfect Customer Order Rate is an overall measure of the quality, accuracy and completeness of customer shipments. A low value for this KPI can indicate a number of problems along the delivery supply chain such as poor material handling, inaccurate demand forecasting, error-prone order entry processes, ineffective order packaging methods, understaffed loading docks, inefficient inventory management, etc. Any delivery issues related to timeliness, completeness or damaged goods are going to have a negative effect on customer relationships and can lead to customer attrition, especially if the issues are not minimized over time. High performers for this KPI tend to track and document the separate components (i.e., on-time delivery rate, complete shipment rate, undamaged shipment rate and correct documentation rate) of Perfect Customer Order Rate and identify root causes of problems in order to mitigate future problems.

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Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

Q: Your download-able reports look great. But I need something custom. Can you help?

A: Heck yes. Our crack research teams just love custom assignments, and would be delighted to perform targeted research tailored to your specific requirements. Find out just how fast and affordable this is: Email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

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