Workflow Template
Power Outage Management & Resolution
This workflow template illustrates the management of both planned and unplanned energy outages, including communications with utilities customers, outage research and outage resolution. Download this template in PDF, Visio (VSD) and PowerPoint (PPT) formats. You can customize it to fit your own organization, or simply use it to better understand Power Outage Management & Resolution processes.
Related KPIs : Net Promoter Score (NPS), Percentage of Work Orders Completed On-Time, Percentage of Utilities Customer Complaints Resolved Within 50 Days, System Average Interruption Duration Index (SAIDI), System Average Interruption Frequency Index (SAIFI)
What is Power Outage Management & Resolution?
The Power Outage Management & Resolution process involves customer communications and field activities related to both planned and unplanned power outages for utility companies. For planned outages, customer service/call center team members are notified by other utilities company employees that an outage has been planned. Customer service staff members then work to develop a communication strategy to notify affected customers that there will be an outage and educate them on the details of the planned outage (e.g., reason, duration, etc.). For unplanned outages, customer service team members field calls from customers regarding the outage. If the outage is not already being addressed, other individuals within the company must be contacted to research and provide details on the outage so that the customer service team can provide customers with accurate information as to why their power is out, when it will be restored, etc.
Download a Sample Power Outage Management & Resolution
Frequently Asked Questions
Q: How do you create your Workflow Templates?
A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years analyzing operations at hundreds of leading companies worldwide, documenting thousands of business processes at precise levels of detail. We’ve anonymized this data—drawn from millions of dollars’ worth of consulting assignments—and have made it available to you in easy-to-use templates at affordable OpsDog prices.
Q: What can a Workflow Template do for me?
A: Boost productivity, efficiency, and service levels! Broken business processes—marked by manual workarounds, downtime, and errors—are all too common. Many businesses write off this waste as “the cost of doing business.” But you know better than that! Simply select the OpsDog Workflow Template that best fits your situation, tweak it to your liking, and then use it to train employees, identify process improvements, inform an IT project, or re-design a workflow. That’s a lot of power in your hands, cheap!
Q: What’s in the box when I buy one?
A: Three handy versions, all in one zipped file. It’s yours to download immediately upon purchase, and includes your chosen Workflow Template in PDF format, plus Microsoft PowerPoint (which you can edit), and Visio (which you can also edit).
Q: Your download-able templates look great. But I need something custom. Can you help?
A: Heck yes. Our analysts would be happy to provide you with a more detailed Workflow Template than what we offer for instant download. We can also develop an entirely new, customized Workflow Template to fit your business; we specialize in this stuff and would love to help you! Simply email us (info@opsdog.com) or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.
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