Proof of Delivery Rate
This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Proof of Delivery Rate. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is Proof of Delivery Rate?
The number of shipments that were completed with a signed proof of delivery (POD) form (paper or electronic) divided by the total number of deliveries completed over the same period of time, as a percentage.
Why should Proof of Delivery Rate be measured?
Proof of Delivery Rate measures the number of shipments that were completed with a signed proof of delivery (POD) form (paper or electronic) in relation to the total number of deliveries completed over the same period of time. A lower than average value for this metric can be indicative of general inefficiencies within customer order delivery processes and procedures (e.g., poor customer order documentation tracking and management, etc.), and sub-par distribution employee training and performance. Excessively low values for this metric can, furthermore, lead to reduced customer satisfaction and an increase in legal complications (typically due to the receiving company or customer filing a dispute because they refute receiving a corrected product specification or a message about a delayed shipment).
Download a Sample Proof of Delivery Rate
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