Proof of Delivery Rate

Benchmarking Report

Proof of Delivery Rate

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Proof of Delivery Rate. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.

What is Proof of Delivery Rate?

The number of shipments that were completed with a signed proof of delivery (POD) form (paper or electronic) divided by the total number of deliveries completed over the same period of time, as a percentage.

Why should Proof of Delivery Rate be measured?

Proof of Delivery Rate measures the number of shipments that were completed with a signed proof of delivery (POD) form (paper or electronic) in relation to the total number of deliveries completed over the same period of time. A lower than average value for this metric can be indicative of general inefficiencies within customer order delivery processes and procedures (e.g., poor customer order documentation tracking and management, etc.), and sub-par distribution employee training and performance. Excessively low values for this metric can, furthermore, lead to reduced customer satisfaction and an increase in legal complications (typically due to the receiving company or customer filing a dispute because they refute receiving a corrected product specification or a message about a delayed shipment).

Download a Sample Proof of Delivery Rate

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

Q: Your download-able reports look great. But I need something custom. Can you help?

A: Heck yes. Our crack research teams just love custom assignments, and would be delighted to perform targeted research tailored to your specific requirements. Find out just how fast and affordable this is: Email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

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