Supplemental Cost as a Percentage of Repair Cost (Auto)

Benchmarking Report

Supplemental Cost as a Percentage of Repair Cost (Auto)

This PDF report includes benchmarking data (in a visual, chart-based format), a comprehensive KPI definition, characteristics of high performers and technical details on measuring Supplemental Cost as a Percentage of Repair Cost (Auto). Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Supplemental Cost as a Percentage of Repair Cost (Auto)?

The dollar amount of supplements paid to claimants by the insurance company divided by the dollar amount of repair costs paid for by the insurance company over the same period of time, as a percentage.

Why should Supplemental Cost as a Percentage of Repair Cost (Auto) be measured?

Supplemental Cost as a Percentage of Repair Cost measures the accuracy of the damage assessment of the insurance company’s adjusters. A high value for this KPI may suggest inadequate training protocols for adjusters, an absence of standardized checklists to go through during each damage assessment, systematic underestimation of repair costs or an overall resistance to claims payment. A high value for this KPI, in addition will lead to lower rates of customer satisfaction and higher operational costs for the adjusters function.


Download a Sample Supplemental Cost as a Percentage of Repair Cost (Auto)

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