Undamaged Customer Order Rate

Benchmarking Report

Undamaged Customer Order Rate

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Undamaged Customer Order Rate. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Undamaged Customer Order Rate?

The total number of customer orders that are shipped in good condition divided by the total number of customer orders shipped over the same period of time, as a percentage.

Why should Undamaged Customer Order Rate be measured?

Undamaged Customer Order Rate measures the consistency with which the company delivers undamaged shipments to its customers. A relatively low value for this KPI suggests that the company has poor material handling procedures, ineffective product packaging, a high number of touchpoints for customer orders, improper use of packaging or transporting equipment or, potentially, poor vendor management (if the goods were already damaged when received from suppliers). Low performers will likely have to pay more in returns and warranty costs and will have higher order cycle times and rework rates.


Download a Sample Undamaged Customer Order Rate

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

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