Utilities Emergency Work Orders

Workflow Template

Utilities Emergency Work Orders

This workflow template illustrates the reception of emergency requests from utilities customers and the subsequent dispatch of technicians to complete the work order. Typical ''emergency'' utilities work orders include gas leaks or electricity outages at medical facilities. Download this template in PDF, Visio (VSD) and PowerPoint (PPT) formats. You can customize it to fit your own organization, or simply use it to better understand the Utilities Emergency Work Order process.

Related KPIs : Net Promoter Score (NPS), Percentage of Work Orders Completed On-Time, Percentage of Utilities Customer Complaints Resolved Within 50 Days, System Average Interruption Duration Index (SAIDI), System Average Interruption Frequency Index (SAIFI)

What is Utilities Emergency Work Orders?

The Utilities Emergency Work Orders process is designed to field, identify and quickly resolve emergencies for utilities customers. Common emergencies related to utilities services include gas leaks, water main breaks, electricity outages at medical facilities, etc. This process begins with a call from a customer to a utilities customer service center. If the issue is deemed to be an emergency, the work order is added to the system and a technician is immediately notified that an emergency work order has been added to their queue. The technician then drives to the site of the emergency to resolve the issue. In the case of a severe gas leak, the technician must wait for a gas leak crew to arrive on site before moving onto the next job.

Download a Sample Utilities Emergency Work Orders

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