Workflow Template
Utilities Emergency Work Orders
This workflow template illustrates the reception of emergency requests from utilities customers and the subsequent dispatch of technicians to complete the work order. Typical ''emergency'' utilities work orders include gas leaks or electricity outages at medical facilities. Download this template in PDF, Visio (VSD) and PowerPoint (PPT) formats. You can customize it to fit your own organization, or simply use it to better understand the Utilities Emergency Work Order process.
Related KPIs : Net Promoter Score (NPS), Percentage of Work Orders Completed On-Time, Percentage of Utilities Customer Complaints Resolved Within 50 Days, System Average Interruption Duration Index (SAIDI), System Average Interruption Frequency Index (SAIFI)
What is Utilities Emergency Work Orders?
The Utilities Emergency Work Orders process is designed to field, identify and quickly resolve emergencies for utilities customers. Common emergencies related to utilities services include gas leaks, water main breaks, electricity outages at medical facilities, etc. This process begins with a call from a customer to a utilities customer service center. If the issue is deemed to be an emergency, the work order is added to the system and a technician is immediately notified that an emergency work order has been added to their queue. The technician then drives to the site of the emergency to resolve the issue. In the case of a severe gas leak, the technician must wait for a gas leak crew to arrive on site before moving onto the next job.
Download a Sample Utilities Emergency Work Orders
Frequently Asked Questions
Q: How do you create your Workflow Templates?
A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years analyzing operations at hundreds of leading companies worldwide, documenting thousands of business processes at precise levels of detail. We’ve anonymized this data—drawn from millions of dollars’ worth of consulting assignments—and have made it available to you in easy-to-use templates at affordable OpsDog prices.
Q: What can a Workflow Template do for me?
A: Boost productivity, efficiency, and service levels! Broken business processes—marked by manual workarounds, downtime, and errors—are all too common. Many businesses write off this waste as “the cost of doing business.” But you know better than that! Simply select the OpsDog Workflow Template that best fits your situation, tweak it to your liking, and then use it to train employees, identify process improvements, inform an IT project, or re-design a workflow. That’s a lot of power in your hands, cheap!
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A: Heck yes. Our analysts would be happy to provide you with a more detailed Workflow Template than what we offer for instant download. We can also develop an entirely new, customized Workflow Template to fit your business; we specialize in this stuff and would love to help you! Simply email us (info@opsdog.com) or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.
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