IT Support Employees per Thousand End Users

Benchmarking Report

IT Support Employees per Thousand End Users

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring IT Support Employees per Thousand End Users. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is IT Support Employees per Thousand End Users?

The total number of IT User Support employees working for the company divided by each one-thousand end users supported at the same point in time.

Why should IT Support Employees per Thousand End Users be measured?

IT Support Employees per Thousand End Users measures the total number of IT User Support employees working for the company time in relation to each one-thousand end users supported at the same point in time. A relatively high value for this metric is typically related to a few common factors, including IT support process inefficiencies (i.e., poor customer incident documentation tracking, untimely initiation of issue resolutions, etc.), a lack of automation and simple overstaffing within the IT Support function, all of which can drive up overhead and labor costs. While a low value for this metric is preferred (i.e., each IT Support employee supports many end-users), this should also be balanced with the level of service being provided to the end-users of the company (i.e., the company's employees), as the quality of IT support services may impact customer satisfaction and employee productivity levels.


Download a Sample IT Support Employees per Thousand End Users

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

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