* Is High or Low Best: Lower is Better
Percentage of Backorder Lines is an indicator of how well the company stocks products that are in demand from its customers. A high value for this KPI indicates that the company has inefficient demand planning and forecasting, poor inventory management, sub-par vendor management methods or inventory shrinkage issues. Low performers for this KPI not only experience slower order cycle times, but they also risk a dissatisfied customer base. These dissatisfied customers can lead to lost revenue to due attrition as well as lost revenue that stems from cancelling orders that are currently on backorder.
The total number of customer order lines delayed in a shipment due to the company being out of stock divided by the total number of order lines processed over the same period of time, as a percentage.
Two values are used to calculate this KPI: (1) the number of customer order line items that are delayed in shipment due to the company being out of stock, and (2) the total number of customer order line items processed during the same measurement period. An order line item is defined as backordered or delayed if the order is held or shipped late due to a lack of inventory availability. Only include order line items that are fulfilled in this calculation. Do not include order line items that are cancelled due to being on backorder in this calculation. An order line should be defined as a unique stock keeping unit for this calculation.
(Number of Order Lines Delayed in Shipment / Total Number of Order Lines Processed) * 100
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