Percentage of Customer Orders with Correct Documentation

Benchmarking Report

Percentage of Customer Orders with Correct Documentation

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Percentage of Customer Orders with Correct Documentation. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.

What is Percentage of Customer Orders with Correct Documentation?

The total number of orders received by customers that contain accurate documentation (invoice, ASN, packing slip, etc.) divided by the total number of orders received by customers over the same period of time, as a percentage.

Why should Percentage of Customer Orders with Correct Documentation be measured?

Percentage of Orders with Correct Documentation measures the diligence with which the company provides accurate forms (invoices, advanced shipping notices, packing slips, etc.) for their shipments to customers. A relatively low value for this KPI may indicate that the company has out-of-date customer records, highly manual order entry processes, etc. Inaccurate supplier documents can lead shipments to be delivered to the wrong location, delivered at the wrong time or billed to the wrong account, all of which will have a negative impact on customer satisfaction. A low value for this KPI can also lead to discrepancies between the physical inventory and the inventory reported in the inventory management system.

Download a Sample Percentage of Customer Orders with Correct Documentation

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

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A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

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