Percentage of Customer Orders with Correct Documentation
This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Percentage of Customer Orders with Correct Documentation. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is Percentage of Customer Orders with Correct Documentation?
The total number of orders received by customers that contain accurate documentation (invoice, ASN, packing slip, etc.) divided by the total number of orders received by customers over the same period of time, as a percentage.
Why should Percentage of Customer Orders with Correct Documentation be measured?
Percentage of Orders with Correct Documentation measures the diligence with which the company provides accurate forms (invoices, advanced shipping notices, packing slips, etc.) for their shipments to customers. A relatively low value for this KPI may indicate that the company has out-of-date customer records, highly manual order entry processes, etc. Inaccurate supplier documents can lead shipments to be delivered to the wrong location, delivered at the wrong time or billed to the wrong account, all of which will have a negative impact on customer satisfaction. A low value for this KPI can also lead to discrepancies between the physical inventory and the inventory reported in the inventory management system.
Download a Sample Percentage of Customer Orders with Correct Documentation
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