Insights from OpsDog

Practical Articles and Guides on Improving Business Operations

5 IT Project Management Key Performance Indicators, Examples, and Definitions

The IT project management team’s job is to ensure that all technology-related projects run according to plan, align with the company’s overall business strategy, reduce risk of failure, and finish on time. It should go without saying then, that measuring IT project management effectiveness through Key Performance Indicators (KPIs) is an important part of keeping your technology project management operations running smoothly. What are IT Project Management KPIs? IT Key Performance Indicators relating to project management can be defined as quantitative measurements, or metrics, used to determine how specific IT…

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64 Key Risk Indicators Examples - KRIs for Technology Risk Management

Example KRIs with Definitions for Information Technology and Information Security Technology risk in modern day business can be seen in news headlines on a daily basis. Data breaches from large corporations can drive stock prices down by 30-50% in one trading day. Recent big headline data breaches of customer data include; Target in 2013, Experian in 2017, and now Facebook in 2018. Implementing and closely tracking the right IT and IS key risk indicators can help reduce the risk for your company. What are Key Risk Indicator examples and how…

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The ultimate guide to insurance RPA (step by step)

What is insurance RPA? Robotic process automation (RPA) is changing the way insurance companies operate faster than any other technology today. From personal and commercial insurance line underwriting and onboarding, to policy holder services and claims processing, many insurance companies are realizing the benefits of standardized workflows streamlined with robotics technology. Insurance RPA is a new and increasingly popular solution for bridging disparate systems which have had a direct effect on customer experience and back office operations of insurance companies today. For established insurance providers, the norm for conducting operations…

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Healthcare BI and the benefits of dashboards in hospital operations

What does healthcare business intelligence (healthcare BI), mean for you? More importantly, why should you use it? You’ve probably heard of the term business intelligence, especially from us. By itself, it usually refers to a few different types of technology. Data warehouses that compile and standardize data, visualization tools that help report on data during specific points in time, and tools that help you drill down on data sets to answer business questions in real time. Business intelligence in healthcare, then, is the use of that technology in the healthcare…

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Big data in HR and the value of human capital in business intelligence

We’ve had more than our fair share of clients ask us about big data in HR and business intelligence. “We know that big data in HR exists,” they’ll tell us, “but does HR business intelligence mean anything for us?” If you have questions along the same lines, congratulations! You’re part of the elite class of business professionals who know big data in HR even exists in the first place! The fact of the matter is, your human resources department is already managing scads of data—both structured and unstructured. You have…

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