Category: Banking

Commercial loan officers may be the face of the lender but other lending professionals, including underwriters and credit analysts, can also impact the borrower’s experience as well as the profitability of the overall commercial loan portfolio. What are Commercial Banking Loan Officer Key Performance Indicators (KPIs)? Since personnel-related costs tend to be the bulk of your commercial loan origination costs, it makes sense that you’ll want to keep your staffing as lean and mean as possible. But downsize headcount too much, and you’ll face a backlog of loan applications in…

“How much profit are we making on this loan?” Seems like a simple question, but when it comes to commercial loans, it’s not an easy answer. Many lenders don’t have a good handle on their true profit margin on commercial loans. And in an environment with low-interest rates that squeeze margins and non-traditional competitors forcing lenders to waive fees, these loans can be a drag on earnings. Applying loan origination key performance indicators (KPIs) to commercial loans gives you a clearer picture of your actual loan origination costs. What are…

The launch of Rocket Mortgage from Quicken Loans put traditional mortgage lenders on notice: If you want to compete, you better provide borrowers with faster lending decisions and a streamlined application process. As a result, lenders are feeling the pressure to improve the borrower experience. One of the best ways to do just that is to dive into the world of mortgage loan officer key performance metrics. Learning how to harness the power behind key performance indicators (KPIs) can build stronger mortgage loan officers that in turn provide a better…

New digital lenders are seriously disrupting the mortgage and consumer lending industries. These lenders are lean and mean—and they deliver great rates and excellent customer service to borrowers. In order to compete, lenders need to up their game and make their lending process—whether online or offline—as efficient and cost-effective as possible. How can you do that? Learn how to make key performance indicators for loans work for your financial institution. What are Key Performance Indicators for Loans? Key performance indicators (KPIs) for loans can be defined as metrics or measurements…

As banks continue to navigate through uncertainty, more regulatory scrutiny, competition from fintech and other new entrants, and changing customer expectations, performance-based metrics have become an increasingly important part of a bank executive’s arsenal. You may be asking yourself how to measure bank performance and you can start by measuring Key Performance Indicators (KPIs), which is the foundation of successful benchmarking practices. What are Key Performance Indicators for Banks?  The pressure for banks to perform comes from many places: customers, shareholders, regulators, and employees. Thankfully, there are a wide variety…